1Introduction
Cubo Mobile respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, join our waiting list, contact us, or use any Cubo Mobile service — including travel eSIM data plans, virtual phone numbers, and VoIP calling services.
By using this website or our services, you agree to the practices described in this Privacy Policy.
2Who We Are
Cubo Mobile is a global connectivity platform offering travel eSIM data plans, virtual phone numbers, and VoIP calling services designed for travellers, remote workers, and anyone needing seamless international connectivity.
For privacy-related questions, you can contact us at: info@cubomobile.com
3Information We Collect
We may collect the following categories of personal information:
Information you provide directly
- Name and email address
- Mobile phone number (provided for OTP SMS verification during registration and account actions)
- Contact form submissions and message content
- Waiting list signup details
- Account registration details (at service launch)
- Payment and billing information
- Identity verification documents, where required by law
- Any other information you choose to provide
OTP verification data
- Mobile phone number used for OTP delivery
- OTP request timestamps and verification outcomes (success or failure)
- Device or session identifiers associated with verification attempts
OTP codes themselves are not stored after use. We retain metadata about verification events (such as timestamps and success status) for security and fraud prevention purposes.
eSIM and mobile data usage information
- eSIM profile details and device identifiers (EID/IMEI)
- Data plan type, activation date, and expiry
- Data consumption and usage records
- Countries and networks accessed via the eSIM
- Connection timestamps and approximate location based on network usage
Virtual number and VoIP calling records
- Virtual phone numbers assigned to your account
- Call detail records (CDRs): caller number, recipient number, call duration, date and time, and call outcome
- SMS records: sender, recipient, date, and time (not message content, unless required by law)
- VoIP session metadata: connection times, duration, and call quality indicators
- Voicemail data where applicable
Automatically collected information
- IP address
- Browser type, device type, and operating system
- Pages visited and interaction data
- Referring website and approximate geographic location based on IP
- Date and time of visit
Cookies and similar technologies
We may use cookies, pixels, analytics tools, or similar technologies to understand website performance, improve user experience, and measure marketing activity.
4How We Use Your Information
We use the information we collect to:
- Provision and manage your eSIM plans, virtual numbers, and VoIP calling services
- Process payments and manage billing
- Add you to the Cubo Mobile waiting list and send launch updates
- Send one-time passwords (OTPs) via SMS to verify your mobile phone number during registration and account actions
- Respond to contact form submissions and support requests
- Verify your identity where required by telecommunications regulations
- Monitor and enforce fair use policies and detect abusive or fraudulent activity
- Investigate and respond to complaints, disputes, or misuse of our services
- Maintain call detail records and usage logs as required by law
- Comply with lawful interception obligations and regulatory requirements
- Improve website design, content, and service performance
- Analyse usage patterns and service quality
- Prevent fraud, spam, and security threats
- Comply with legal obligations in all applicable jurisdictions
5Call Detail Records and Communications Data
As a provider of telecommunications services, Cubo Mobile is required by law in many jurisdictions to retain call detail records (CDRs) and related communications metadata for a prescribed period. This data includes information about calls and messages made and received using Cubo Mobile virtual numbers and VoIP services.
We do not routinely record the content of VoIP calls or SMS messages. However, in certain jurisdictions, we may be legally required to retain or disclose communications data to authorised regulators, law enforcement agencies, or government bodies. We will comply with lawful orders and legal obligations in all countries in which we operate.
6Marketing Communications
If you submit your email address, we may send you updates about Cubo Mobile, including launch announcements, product updates, early access invitations, offers, and related news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at info@cubomobile.com.
7Legal Bases for Processing
We process your personal information on the following legal bases:
- Consent — where you have given permission for us to contact you or use your information
- Contract — where processing is necessary to provide you with a service you have purchased or requested
- Legal obligation — where we are required to process or retain data under applicable telecommunications, data protection, or other law
- Legitimate interests — such as improving our services, preventing fraud, and operating our business securely and efficiently
8Identity Verification
Telecommunications regulations in certain countries require us to verify the identity of users who activate virtual phone numbers or use VoIP services. Where required, we may collect identity documents such as a passport or government-issued ID, and we may use third-party identity verification providers for this purpose.
Identity documents are processed securely and retained only for as long as required by applicable law or regulation.
11International Transfers
Because Cubo Mobile is a global connectivity platform, your information may be processed or stored in countries outside your country of residence, including countries that may have different data protection standards. Where required, we will put in place appropriate safeguards — such as standard contractual clauses — to protect your information when it is transferred internationally.
By using our services, you acknowledge that your data may be processed in multiple countries as part of providing international eSIM, virtual number, and VoIP services.
12Data Retention
We keep personal information only for as long as necessary for the purposes described in this Policy, or as required by law. As a general guide:
- Waiting list emails: retained until launch and for a reasonable period after
- Contact form messages: retained while we handle your enquiry and for a reasonable period afterward
- Account and billing records: retained for the duration of your account and for a minimum of 6 years for financial and legal compliance
- Call detail records (CDRs): retained for the period required by telecommunications regulations in the relevant jurisdiction, typically 6–24 months
- OTP verification logs (timestamps, outcomes, associated phone number): retained for up to 90 days for security audit and fraud prevention purposes
- Identity verification documents: retained for the period required by applicable law
- Technical and security logs: retained for security, analytics, and operational purposes
You may request deletion of your personal information by contacting us at info@cubomobile.com. Please note that certain data may be exempt from deletion where retention is required by law.
13Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These include encryption in transit and at rest, access controls, and regular security assessments.
However, no system or online transmission is completely secure. You use our services at your own risk, and we cannot guarantee absolute security.
14Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your information (subject to legal retention obligations)
- The right to object to certain types of processing
- The right to restrict processing
- The right to withdraw consent at any time
- The right to request a portable copy of your data
- The right to opt out of marketing communications
To exercise any of these rights, contact us at info@cubomobile.com. We will respond within the timeframe required by applicable law.
15Children's Privacy
Cubo Mobile services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided personal information, we will take steps to delete it promptly.
16Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing any personal information.
17Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.
18Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at: